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A national survey of nurse practitioners’ patient satisfaction outcomes

      Highlights

      • The overall NP satisfaction ratings given by patients were very high.
      • Medicaid patients rated NPs’ communication skills as high as other providers.
      • Seventy percent of patients identified MDs as their provider compared to less than 1% NP.

      Abstract

      Background

      The research findings about nurse practitioner (NP) patient experiences (satisfaction) are limited to small sample sizes from local community clinics. No national studies with large sample sizes were found.

      Purpose

      To analyze responses from the Consumer Assessment of Healthcare Providers and Systems survey and compare the patient experiences from four different provider categories.

      Methods

      Secondary data analysis was completed on survey responses from 53,885 patients.

      Findings

      In the sample, medical doctor providers were disproportionately represented in greater number than NPs, doctor of osteopathy, or physician assistant. Further analysis comparing patient experiences between providers revealed NP to be rated significantly higher than their colleagues.

      Discussion

      Recognizing the factors associated with patient satisfaction with their providers can lead to improvements in patient-provider interactions that can result in increased quality of care.

      Conclusion

      Policy makers should find opportunities to employ NP in primary care settings and achieve greater patient satisfaction that can influence outcomes associated with patient-centered care initiatives.

      Keywords

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      References

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